Returns Policy



Our policy has been extended until 6th January 2021 for all purchases made on or after 10/11/2020 to allow extra time for Christmas gifts and lock down restrictions. 

Our 30 days returns policy will re-apply on orders placed on or after 14/12/2020.

Please see returns requirements below:

To be eligible for a return, your item must be unused, unworn and in a resealable condition.

Please include your customer order reference number (see the picking list) and your full name. 

Please send to FAO Returns,

One Hundred Stars, Beehive Works, Sheffield, South Yorkshire, S3 7WL UNITED KINGDOM.

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (soiled items will not be excepted back so please be careful with makeup and other products that may mark your garment when trying on). 

If approved, then your refund will be processed, and a credit will automatically be applied to the original payment method used, this will also apply to returned gifts.

Postage is only refundable if the item is damaged or defective.

Exchanges are only possible if additional postage costs are covered.

Please contact us at  or 0114 2727852 if you have any queries.