Returns Policy

Standard Returns

To be eligible for a return, your item must be unused, unworn and in a resalable condition and returned within 30 days of purchase. 

Please note that the customer is responsible for the postage of any returning unsuitable items.

Sale Returns

To be eligible for a return, your item must be unused, unworn and in a resalable condition and returned within 14 days of purchase. 

Please note that the customer is responsible for the postage of any returning unsuitable items.

How to return:

1. To purchase Royal Mail postage, please visit our online returns portal below using the following instructions-

-You will need your full order number, including the # and the postcode of the shipping address.
-Securely repack your items
-Include the packing note with your order number, name and address. 

https://onehundredstars.returns.shop

2. Alternatively, please send all unsuitable orders to:-

FAO Returns, One Hundred Stars,

Unit 1c, 58 Newhall Road

Sheffield

S9 2QD

UNITED KINGDOM

We aim to process all returns within 5 – 7 working days of the parcel arriving in our warehouse. If the return is approved, we will issue refunds back to your original payment method. Once we have issued a refund, we will send you an email confirmation.

The processing time is down to each bank. Please contact your bank if you have any queries after receiving confirmation that One Hundred Stars has issued your refund.

International Returns 

Orders from outside the UK can be returned in line with our returns policy to the address below-

FAO Returns, One Hundred Stars,

Unit 1c, 58 Newhall Road

Sheffield

S9 2QD

UNITED KINGDOM.

Please note that we are unable to accept any charges related to the retuning order, and the customer is responsible for the postage of any returning unsuitable items.

Faulty and mispacked returns

If you have received an incorrect or faulty item, please contact our customer service team at store@onehundredstars.co.uk  before posting your return. Alternatively, you can register this using the online returns portal below-

https://onehundredstars.returns.shop

Products purchased from Stockists

If you have any issues or wish to return a product that was purchased from one of our stockists, then please contact the shop it was bought from directly. As the contract of sale is with that particular business and not ourselves, unfortunately, we are unable to offer any refunds or exchanges.

Gifts

Please contact our customer service team at store@onehundredstars.co.uk if you have received a gift that you would like to exchange.

So that we can locate the original order, we will require the contact details of the gift giver.

*Please be assured that we will not contact the gift giver unless requested*

How to get in touch:

email store@onehundredstars.co.uk  

Or call +44 (0)114 2727852 (Monday-Friday, 9 am-5 pm) if you have any queries.