Returns Policy



To be eligible for a return, your item must be unused, unworn and in a resalable condition and returned within 30 days of purchase. 

Please include your customer order reference number (see the picking list) and your full name. 

Please send to FAO Returns,

One Hundred Stars, Unit 1c 58 Newhall Road, Sheffield, S9 2QD, UNITED KINGDOM

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (soiled items will not be excepted back so please be careful with makeup and other products that may mark your garment when trying on). 

If approved, then your refund will be processed, and a credit will automatically be applied to the original payment method used, this will also apply to returned gifts.

Postage is only refundable if the item is damaged or defective.

Exchanges are only possible if additional postage costs are covered.

Please contact us at  or (+44) 114 2727852 if you have any queries.