Returns Policy

Christmas Returns

We have a 30 day policy for returns but this will be extended for 2 weeks after Christmas, so please return any orders for the 8th of January. Or if the 30 days from when you placed your order is longer, then please return your items as normal should you need to. 

For any further questions please feel free to email us at: orders@onehundredstars.co.uk or see our full terms below.

Merry Christmas and a Happy New Year from the One Hundred Stars team!

 

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)


Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@onehundredstars.co.uk


Exchanges (if applicable)


Exchanges will be refunded to the original payment method and then a new order must be placed for the item you would like to exchange for. 

Postage is only refundable if the item is damaged or defective. 

If you need to exchange your item, send us an email at orders@onehundredstars.co.uk and send your item to: One Hundred Stars, Beehive Works, Milton Street, Sheffield S3 7WL. Please send goods second class UNSIGNED for, but please keep proof of posting.

Gifts


We can only accept returns from the original purchaser of the product.

Shipping


To return your product, you should post your product to: One Hundred Stars, Beehive Works, Milton Street, Sheffield S3 7WL. Please send goods second class UNSIGNED for, but please keep proof of posting.

You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.