Do you have a query? Rather than waiting for a member of our customer service team to respond to your email, why not see if you can find the answer in our Frequently Asked Questions Section below.
I am purchasing an item as a gift, can you include a note? Yes, when you add an item to your cart there is a 'ORDER NOTE' box and this is where you should include any specific requests or gift messages.
How do I wash my new garment? The majority of our products should be hand washed and cool ironed to ensure the longevity of our delicate fabrics. Items such as our cushions and range of cashmere mix jumpers and cardigans should be dry cleaned only. Please see the specific product page for full details about your item.
I have lost my dressing gown belt! Can you supply a replacement? If you have misplaced your gown belt fear not, we do have spares which we can supply at £5 per belt. Please contact our customer service team with the belt you require and they will set you up with a custom order.
Can I cancel my order before shipping? If you need to cancel your order please contact firstname.lastname@example.org or call +44 (0)114 2727852 as soon as possible to avoid non-refundable shipping charges.
I need to return something, how do I do this? Full information on how to complete a return can be found on our Returns Information Page
Do you ship internationally? We most certainly do! For a full list of the countries we are currently shipping to see our Shipping Information Page
I have a store and would like to stock your products, how do I go about doing this? We supply independent boutiques, lifestyle stores and department stores across the UK and Europe. If you are interested in becoming a stockist of ours please fill out our New Stockist Enquiry Form and someone from our sales team will get back to you within 14 days.